Delivery Window

While we strive to deliver promptly, we regret that we cannot accommodate specific delivery time requests. Deliveries will be made between our standard delivery hours, depending on your location.

We appreciate your understanding, as this helps us maintain fast and efficient service for all our customers.

One Delivery Attempt Only

Each order includes one delivery attempt. Please ensure someone is available to receive the parcel at the provided address.

Incomplete or Incorrect Address

Unsuccessful deliveries caused by incomplete or incorrect address details will incur a redelivery fee. To avoid delays and extra charges, please double-check your address before confirming your order.

For any questions, our customer service team is happy to assist (within working hours).

Order Issue Handling

All order issues (e.g., damaged / incomplete orders) must be filed within two (2) working days from the date you receive your parcel.

Order issue requests must be supported with a complete unboxing video (from the unopened package to revealing the item).

Orders without an unboxing video will not be entertained.

Once a valid order issue is filed, we will review and respond within 2–3 working days.

Delays in Delivery

In the event of any unexpected delays due to adverse weather conditions, flooding, or unforeseen circumstances beyond our control, our customer service team will promptly communicate with all affected customers.

Order Status

Our Customer Service Representative will provide the tracking code via WhatsApp.

Away During Delivery

If you or no one is available to receive the order(s), we will be in touch to schedule a second delivery. Additional delivery charges may be incurred.

Changing Delivery Address

If you have already checked out and would like to change the delivery address, contact our customer service team at +6016 9562 840 (Joyce) or email support@mrchowliquorstore.com as soon as possible; we will try our best to rearrange the scheduled delivery.

If the rearrangement is unsuccessful, it will be considered a new delivery. We will inform you of any additional delivery costs that might be incurred, and your order will be redelivered pending your approval.

A processing fee will be incurred for any request for a change in delivery address.

Restricted Areas

We do not deliver to and within the vicinity of the following areas:

• Hospitals
• Kuala Lumpur International Airport (KLIA) 1 and 2
• Government buildings

Delivery Coverage

We currently do not deliver to East Malaysia and countries outside of Malaysia.

What if my orders are incomplete, damaged or lost in delivery?

Please get in touch with our customer service team at +6016 9562 840 (Joyce) or email support@mrchowliquorstore.com; we will arrange for a replacement upon verifying your claims.